Thank you for choosing ModafinilShop24 for your online purchase. We understand that encountering issues with your order can be frustrating, especially when you have already sent your bitcoins to our wallet. Rest assured, we are here to assist you in resolving this matter promptly.
If your order is showing as Pending or Cancelled, please follow these steps:
1. Check the transaction status: Verify the status of your bitcoin transaction by visiting the blockchain explorer. Enter your wallet address or transaction ID to track the progress of your payment. This will help determine if the issue lies with the payment itself.
2. Contact our support team: If the transaction status appears as confirmed on the blockchain, but your order remains Pending or Cancelled, please reach out to our dedicated support team. Provide them with your order number and transaction details for further investigation.
3. Provide necessary information: Our support team may require additional information to assist you effectively. This may include screenshots of the transaction, the wallet address used, and any other relevant details. Providing accurate and complete information will help expedite the resolution process.
4. Resolving the issue: Once our support team receives your inquiry, they will work diligently to identify the cause of the problem and find a suitable solution. This may involve verifying the transaction on our end or providing a refund if necessary.
At ModafinilShop24, we prioritize customer satisfaction, and we are committed to resolving any issues you may encounter. We appreciate your patience and cooperation throughout this process. Should you have any further questions or concerns, please do not hesitate to contact our support team.
